1. Who we are
M2 Migration (“we”, “us”, “our”) is an immigration law firm. This policy explains how we collect, use, store, and disclose personal information when you visit m2migration.com.au or submit an enquiry through our website.
For privacy questions or requests, contact us at privacy@m2migration.com.au or write to us at 123 Immigration Street, Sydney NSW 2000, Australia.
ABN: to be confirmed
2. What we collect
When you submit our contact form, we collect the information you provide, including your name, email address, phone number, visa interest/type, and message. We also use a hidden anti-spam field to detect automated submissions (this field does not collect personal information).
We may also collect information through analytics and advertising tools if these are active on our site (see “Cookies & tracking” below).
3. How we use it
We use the information you provide to:
- Respond to your enquiry and assess whether we can assist with your matter
- Provide our services if you engage us as a client
- Improve our website and services
- Send you marketing communications, but only if you have opted in — otherwise we will only follow up on your specific enquiry
4. Third parties and service providers
We use the following third-party providers to operate our website and respond to enquiries:
- Netlify — website hosting and contact form processing
- Google Analytics 4 (if active) — website usage analytics
- Meta/Facebook Pixel (if active) — advertising and audience insights
- Email notification providers — to deliver enquiry notifications to our team
These providers may process personal information on our behalf and are required to handle it securely.
5. Cookies and tracking
Our website may use cookies and similar tracking technologies for analytics and advertising, where Google Analytics 4 and/or Facebook Pixel are active. You can control or disable cookies through your browser settings; disabling cookies may affect some website functionality.
6. Storage and retention
We retain enquiry information for up to 24 months if it does not result in an engagement. If you become a client, we retain your information for at least 7 years in accordance with our professional record-keeping obligations.
7. Access, correction and deletion
You may request access to, correction of, or deletion of your personal information by contacting privacy@m2migration.com.au. We will respond to reasonable requests within a reasonable timeframe, subject to any legal or professional obligations that require us to retain certain records.
8. Overseas disclosure
Some of our service providers (including Netlify, Google, and Meta) may store or process personal information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be protected consistently with Australian privacy law.
9. Security
We take reasonable technical and organisational steps to protect personal information from misuse, loss, and unauthorised access. However, no online transmission or storage system can be guaranteed to be completely secure.
10. Policy updates
We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.
11. Complaints about privacy
If you believe we have mishandled your personal information, please contact us first at privacy@m2migration.com.au so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.