A. Terms of Service
By using this website, you agree to the following terms.
- Website use: This website and its content are provided for general information only.
- No lawyer/client relationship: Browsing this website, or submitting an enquiry through our contact form, does not create a lawyer/client relationship between you and M2 Migration. A lawyer/client relationship only arises once we have agreed to act for you under a separate signed client engagement agreement.
- Not legal advice: Content on this website is general information about immigration law and does not constitute legal advice. You should not rely on it as a substitute for advice tailored to your specific circumstances.
- Intellectual property: All content on this website, including text, graphics, and logos, is owned by or licensed to M2 Migration and may not be reproduced without permission.
- Acceptable use: You agree not to use this website for any unlawful purpose or in a way that could damage, disable, or impair the website.
- Limitation of liability: To the extent permitted by law, M2 Migration is not liable for any loss or damage arising from your use of, or reliance on, this website.
- Governing law: These terms are governed by the laws of New South Wales, Australia.
- Changes to these terms: We may update these terms at any time. Continued use of the website after changes are published constitutes acceptance of the updated terms.
See also our Privacy Policy.
B. Disclaimer
- Information on this website about immigration law and Australian Government (Department of Home Affairs) policy is general in nature. Migration law and policy change frequently, and content on this site may not reflect the most current position.
- We do not guarantee any visa outcome. Every matter is assessed on its individual facts, and no outcome can be promised in advance.
- Professional fees charged by M2 Migration are separate from, and in addition to, any government fees (including visa application charges) payable to the Department of Home Affairs or other government bodies. Government fees are set and collected independently of our professional fees.
- M2 Migration is a firm of solicitors practising immigration law. Our solicitors are admitted to practise law in New South Wales.
C. Complaints Procedure
We take complaints seriously and aim to resolve concerns quickly and fairly.
- How to complain: Email us at privacy@m2migration.com.au or call +61 2 3456 7890 to lodge a complaint.
- Acknowledgement: We will acknowledge your complaint within 2 business days.
- Resolution: We aim to resolve complaints within 30 days of acknowledgement. If a matter is complex, we will let you know if more time is needed.
- Internal escalation: If you are not satisfied with the initial response, your complaint will be escalated to a senior solicitor within the firm for review.
- External options: If you remain unsatisfied after our internal process, you may lodge a complaint with the Office of the NSW Legal Services Commissioner (OLSC), which handles complaints about the conduct of solicitors in New South Wales. Details are available at olsc.nsw.gov.au.
D. Refund Policy
- Government fees: Government and visa application fees paid to the Department of Home Affairs or other bodies are non-refundable via us once paid, and are subject to the relevant government agency's own refund rules.
- Professional fee deposits: Deposits are fully refundable if you cancel before any work has commenced on your matter. Once work has commenced (including preparation or lodgement of an application), deposits become non-refundable or are refunded on a pro-rata basis reflecting work already completed.
- Cancellation: You may cancel your engagement with us at any time by notifying us in writing. Fees for work already completed remain payable.
- Fixed consultation fees: Fixed-fee consultations are non-refundable once the consultation has taken place. There is no cooling-off period for professional services provided.
- Requesting a refund: To request a refund, contact privacy@m2migration.com.au with your matter details. We aim to process approved refunds within 14 business days.
This policy is intended to align with, and is subject to, the terms of your individual client engagement agreement, which takes precedence in the event of any inconsistency.